What you were doing
Tell us which challenge, test, practice collection, result, purchase, or setting you were using.
Percentile support
Help, minus the maze.
Tell us what happened, where it happened, and what you expected. We’ll have the context needed to help with challenges, results, purchases, or privacy controls.
Talk to a person
Email the Percentile team directly. Please leave out passwords, payment details, and anything else sensitive.
A useful report has three pieces.
What went differently
Include the steps that led there, what appeared on screen, and what you expected instead.
Your app context
Add the Percentile version, your iPhone or iPad model, and iOS or iPadOS version when you can.
Good places to start.
A few answers for the paths people ask about most.
A Daily Duel link did not open the app
Open the link on an iPhone or iPad where Percentile is installed, then use the page’s Open in Percentile button. The page never opens the app without your tap. If the invitation is malformed, the page will say so instead of creating a link.
I need help with a purchase
Try Restore Purchases inside Percentile first. Apple handles payment approval, subscription management, cancellation, and refunds; include the product name and the message you see when you contact us, but never send payment-card details.
I want to delete linked score data
In Percentile, open Settings, then Score Data & Privacy, and use Delete Score Data & profile. Deleting the app removes local storage but cannot send the server deletion request, so use the in-app control first.
Where can I read the policies?
Read the Privacy Policy for data handling and deletion details, and the Terms of Use for the rules that govern Percentile.